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Privacy Policy

Effective Date: 2nd October 2025
 

At Waves & Wellness, your privacy is our priority. We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy outlines how we handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
 

Waves & Wellness is a wellness company providing IV drip therapy and booster shots. Our services involve the collection and processing of personal and health-related data to deliver safe and effective treatments.

2. What Information We Collect
 

We may collect the following personal data:

  • Full name

  • Date of birth

  • Contact details (email, phone number, address)

  • Medical history and current health status

  • Emergency contact information

  • Payment and billing details

  • Treatment preferences and feedback

3. How We Collect Your Data

We collect data through:

  • Online booking forms

  • In-person consultations

  • Telephone or email communications

  • Website cookies and analytics tools

4. Why We Collect Your Data

We use your data to:

  • Provide personalized IV therapy and wellness services

  • Maintain accurate medical records

  • Send appointment reminders and health-related updates

  • Process payments and manage bookings

  • Improve our services through feedback and analytics

  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you voluntarily provide information

  • Contract – to fulfill our service agreement with you

  • Legal obligation – to comply with healthcare regulations

  • Legitimate interests – to improve our services and ensure safety

6. Data Sharing and Disclosure

We do not sell or rent your data. We may share your information with:

  • Licensed medical professionals involved in your care

  • Payment processors for billing purposes

  • Regulatory bodies if legally required

All third parties are bound by confidentiality and data protection agreements.

7. Data Security

We implement robust security measures to protect your data, including:

  • Encrypted storage systems

  • Secure access controls

  • Regular data audits and staff training

8. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or deletions

  • Withdraw consent at any time

  • Object to certain types of processing

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

9. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the revised effective date.

11. Contact Us

If you have questions or concerns about your data, please contact us here.

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